Find where your margin is leaking: by customer, product and project
Revenue can grow while margin quietly erodes. Discounts drift, delivery costs rise, and some customers cost more to serve than they pay. Aigenrix connects your financial and operational data to find where margin is actually lost, verify which losses are real and size what is realistically recoverable.
30 minutes, free and without obligation. The purpose is to assess whether a Profit Recovery Sprint is justified.
Signs that margin may be leaking
- →Revenue grows, but gross margin or EBITDA does not
- →Margins differ widely between customers, products or projects, and nobody can fully explain why
- →Discounts and special terms have accumulated over the years
- →Delivery, overtime or subcontracting costs rise faster than volume
- →Price lists exist, but realized prices are rarely compared against them
- →Some of the busiest customers feel unprofitable, but there is no number to prove it
Why margin leakage is hard to see
Averages hide it
A healthy company-wide margin can sit on top of loss-making customers, products or jobs that are offset by profitable ones.
Costs live in different systems
Price is in the CRM or ERP, cost is in purchasing and payroll, effort is in the operation. They are rarely joined at the level where margin is decided.
It happens in small exceptions
One discount, one free extra, one unbilled change: each too small to notice, potentially material in total.
Where we look for margin loss
Price realization
Invoiced prices against list prices and agreed terms: discounts, rebates and exceptions by customer, product and sales rep.
Cost to serve
The real cost of delivering to each customer or segment: handling, order size, service effort, returns and payment behaviour.
Product and project margin
Contribution by product, SKU, project or service line once direct costs and effort are allocated on a defensible basis.
Purchase and input costs
Supplier price variance, contract leakage and cost increases that were never passed through to price.
Delivery efficiency
Rework, scrap, overtime and over-servicing that consume margin after the sale is made.
Commercial policy
Approval rules, contract terms and incentives that make margin erosion the easiest path.
What we work from
- →P&L and management accounts
- →Invoice-level sales data with prices, discounts and terms
- →Cost data: purchasing, payroll and subcontracting
- →Customer, product or project master data
- →Operational data on delivery effort, where it exists
- →Short interviews on how pricing and exceptions are decided
We ask only for the data needed to test the most material hypotheses, not for everything you have.
What you receive
- →A margin map by customer, product or project, showing where margin is actually lost
- →The losses that survived verification, and the ones that did not
- →Economic exposure and an expected recoverable range for each verified loss
- →The business cause behind each loss, as far as the evidence supports it
- →Prioritized changes to pricing, terms, cost-to-serve or process, with expected economics
What we do not assume
- ✕That every low-margin customer is a mistake. Some are strategic, and we treat that as a business decision, not a data error.
- ✕That an industry benchmark is your margin target, rather than context for what to investigate
- ✕That the full margin gap is recoverable. Usually only part of it is, and we say how much the evidence supports.
- ✕That a price increase is the answer before the cause is understood
How the method works
Aigenrix detects signals of loss in your data, asks only for the evidence needed to test them, quantifies what can be defended, traces the business cause, designs the fix and, after implementation, measures the value actually realized. People decide wherever the data cannot.
Related case study: Profit & Operational Diagnostics of a Service Company in the EU
Find out where your margin actually goes
In a 30-minute Profit Recovery Review we look at your symptoms and decide together whether a margin diagnostic is worth running.
30 minutes, free and without obligation. The purpose is to assess whether a Profit Recovery Sprint is justified.